Privacy Policy.

Who we are

This website is operated by Millview Group Ltd, trading as Funeral Streaming North East (a service by dwmedia). We are registered in England and Wales. Our registered address is Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ.

If you have any questions about this privacy policy or how we handle your data, contact us at funeral@thedwmedia.co.uk or 0191 694 1055.

What information we collect

We collect information you provide when you contact us or submit our enquiry form, including:

• Name, email address and phone number
• Details about the service, venue and date
• Payment and billing information where applicable

We also collect limited information automatically when you visit our website, including your IP address, browser type, pages visited and time on site. This is collected via Google Analytics.

How we use your information

We use the information we collect to:

• Respond to enquiries and provide quotes
• Deliver the services you have booked
• Send invoices and process payments
• Improve the quality of our service and website

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

Legal basis for processing

• Contract - where processing is necessary to deliver a service you have booked
• Legitimate interests - where we have a genuine business reason, such as responding to an enquiry
• Legal obligation - where we are required to retain records for tax or legal compliance

Who we share your information with

We share your information only where necessary to deliver our services or comply with legal obligations:

• HubSpot - our CRM used to manage enquiries and bookings
• Google Analytics - website analytics on this site
• Accounting software for invoicing and financial records
• HMRC or other authorities where legally required

All third-party services we use are GDPR-compliant.

How long we keep your data

• Enquiry and booking records - up to 3 years from last contact
• Financial records - up to 7 years in line with HMRC requirements

When data is no longer required, it is securely deleted.

Cookies and analytics

This website uses Google Analytics to understand how visitors use the site. This may collect anonymised data about your visit including pages viewed and time on site. You can manage cookie preferences using the banner shown on your first visit, or through your browser settings.

Your rights

Under UK GDPR, you have the right to access, correct or delete your personal data, object to processing, or request a portable copy. Contact us at funeral@thedwmedia.co.uk. We will respond within 30 days. If you are not satisfied, you can complain to the ICO at ico.org.uk.

Contact

Millview Group Ltd t/a Funeral Streaming North East
Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ

Phone: 0191 694 1055
Email: funeral@thedwmedia.co.uk